Frequently asked questions
Practical information
Here you will find answers to common questions about booking an appointment, reimbursement, payment, accessibility and our complaints procedure.
BOOKING APPOINTMENTS
Do I need to create an account to book an appointment?
No. You can also book without an account. You will then need to enter your details again for each appointment. Appointments that were not booked through your account cannot be changed or cancelled online. In that case, reply to the confirmation email for the appointment or email info@mindyourmotion.nl.
I have not received a confirmation email. Was my appointment booked?
Your appointment has been successfully booked once you have received a confirmation email. This can take a few minutes. Please also check your spam folder and search for the sender MijnZorgToegang. If you still have not received anything, please contact us.
Why can’t I log in to my account?
After booking your first appointment, you will receive an email to activate your account. You can only log in after completing this activation. Please check your spam folder as well.
Why is my appointment not showing in my account?
Only appointments booked through your activated account will appear there and can be managed online. If you booked without an account, reply to the confirmation email to change or cancel the appointment.
How can I change or cancel my appointment?
You can change or cancel free of charge up to 24 hours before the appointment. You can do this through your account or by replying to the confirmation email. If you change or cancel within 24 hours, the reserved treatment time will be charged at the rate of the scheduled appointment.
REIMBURSEMENT AND PAYMENT
Does Mind Your Motion have contracts with health insurers?
In 2026 and 2027, Mind Your Motion has contracts with all Dutch health insurers. Physiotherapy is reimbursed from your supplementary insurance, provided your policy covers it. If you do not have supplementary cover or have used your allowance, our private rates apply. See our rates page.
Do I need a referral?
No. You can book an appointment directly without a referral. For certain medical conditions or after surgery, a referral or consultation with your doctor may still be advisable.
How do I pay for private treatment?
If treatment cannot be billed directly to your health insurer, you pay immediately after the appointment. You will receive a Mollie payment link and can pay by iDEAL, Apple Pay or credit card.
When will a new screening or intake be charged?
If more than six months have passed since your last treatment, a new screening and intake will be booked. This also applies if you return with the same complaint.
CONTACT AND PRACTICE
Why are you not always available by phone?
We do not have a receptionist and give our full attention to clients during treatment. Please leave a voicemail; we listen to messages between appointments or at the end of the day. Email, the contact form or a reply to your appointment confirmation is often faster.
Where is the practice, and is there a lift?
The practice is in the AOC building at WG-plein 307 in Amsterdam, on the second floor. A lift is available. Please take a seat in the corridor; your therapist will come and collect you.
What should I bring to my appointment?
Please bring your own towel to place on the treatment table. If relevant, also bring your referral, insurance details and an up-to-date medication list.
COMPLAINTS AND TERMS
What can I do if I am not satisfied?
Please discuss your experience with your therapist or the practice owner first. We can often find a solution together. Mind Your Motion is registered with the KNGF Complaints Procedure and the Physiotherapy Disputes Committee. An independent complaints officer can provide advice and mediation free of charge. More information and the complaint form are available on our complaints procedure page.
Where can I find the general terms and conditions?
The current Dutch and English general terms and conditions are linked in the website footer. They cover cancellation, payment, privacy, liability and the complaints procedure.
Can’t find your question? Email info@mindyourmotion.nl or use the contact form.